Monday, April 4, 2011

The do’s and dont’s of Conference Call Etiquette

Despite, how great speaker you are during a conference call, there are some do's and don't's that can assist you to convey the professionalism you want. We will glance trough some conversation mistakes and how to keep away from them.

  1. You must get comfortable with the fact that you are conducting a meeting with no eye contact and visual feedback.

  2. Before the meeting starts, be sure that all participants are available to join, at the arranged time.

  3. Start the meeting on time, do not wait latecomers. 

  4. It is not a good idea to call from your self phone, because of the background noise that the phone picks up. It is very distracting to hear strange noises, so make sure that the phone you use is accurate. 

  5. Be focused on the conversation, do not multi-task or move around. Make certain that you know how to use the phone technology and mute button to avoid embarrassing moments. 

  6. Do not ever sit on a chair with leather cover, every time you move you will give out an embarrassing noise.

  7. Stick to the agenda, be careful during the meeting to avoid talking about unrelated topics.

  8. Do not use laptop if you want to take notes, rattling on it can be very irritating for other participants. But if you want to use it any way, mute your microphone until it is your turn to talk. 

  9. Despite you may never see these people, make sure that all callers will introduce themselves. 

  10. Before saying something say your name, it is very important for those who are taking meeting notes. 

  11. Do not allow participants to talk too long or at one time, it is very confusing for the listeners.

  12. Ask for statements, opinion or input personally, every participator. This is a good chance for the shyest to say something. This way people will pay more attention to the conversation and the topic to avoid shame of repeating the question, for him.

  13. End the meeting formally and do not forget to thank everybody for the spared time.

There are a lot more conference call tips you can read, but the best come from knowing yourself. By being polite, professional, and perceptive during the conversation, the rest participants will just fall in place and the meeting will end much more productively than you expect.


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